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Still Under Tall (Ack! This phone!)

Tuesday, July 21, 2015

I have had a "wonky" cell phone for the past year. Last night was the proverbial straw, I kept getting messages that every program and process did not work. I couldn't even turn the phone off. I kept picturing myself smashing the cell phone against the wall and obliterating it. Instead I wrote the following blog for another website, which I have copied into this blog.

What is about the failure of my inanimate objects to work as required that sets my teeth on edge, pushes every single anger button and causes me to lose my religion?

Do not misunderstand: I am a major fan of technology. It is fascinating to learn about the wonderful forward strides that await users of all the little boxes, screens and mechanisms upon which we all rely. I cannot imagine how rapidly things will change in the lives of all the world's children born today. I saw a television advertisement today for Windows 10. Windows 10!

I would be ecstatic if all my devices worked the way they were designed to work. Sadly, my cell phone has, for several months, treated me to all manner of bizarre "behavior". I swear there are tiny little gremlins living somewhere within the phone, all busy gnawing on computer chips and fraying the edges of the SIM card in order to knit themselves little high-tech hats. I never know when the sound will mysteriously disappear, causing me to miss all manner of calls and text messages. My email will or, more often, won't load. Worst of all, the phone will. not. shut. off. despite all my manipulations.

I just plugged the little devil into the charger and tried to turn the phone off. Bet you can't guess the message I just got: "Unfortunately Turn Off has stopped working". Seriously? That, along with every other process and program has stopped. Just. stopped.

By the way, the phone is an android, Motorola Atrix. It's been quirky for the past year or so. My husband has the same model, and his frustration level with his device is SO much lower than mine.

Today I visited the ATT website to see available "upgrades". I really don't need the whole enchilada of available features. I just want a smart phone I can use for calls and texts, access the Internet when necessary, take some photos when I don't have my Nikon handy, and run my apps. I don't play music, watch videos or play games on my cell phone...I have other little devices that do that and they actually work the way they were designed to work.

Now I am faced with spending even more time finding a phone that does what I want it to do, fits into my budget, and perhaps comes with a discount. Oh, and I have to take time to "visit" the ATT store and hope and pray that what can be saved/salvaged/downloaded from the existing device will be downloaded to a new device. Then I need to spend additional hours learning all the little nuances of the new phone and reloading programs that were lost, reassigning ring tones, checking my contact list, etc., etc.

My problem is that I want the convenience, but I desperately desire to avoid all the hassle that gets me the convenience. Lord above, hear my plea and grant me patience and serenity.

ADDENDUM: Well, despite my husband's best efforts, the phone is a gonner. We went to the AT&T store today and I now own an HTC EYE. The gentleman who helped me, Dan, was wonderful. He looked at the weird messages on my phone and was morbidly fascinated...he also said there was no one onsite who could possibly fix the phone. He got me set up with one of the models I had researched, helped set me up with several programs (changed out the keyboard) and was generally great do deal with. I've been with AT&T since 1996 and have had the absolute best Customer Service no matter where I've lived.

Here is something every business owner must learn, absorb and live: You cannot BUY good will. Good will is earned via good customer service and a willingness to go the extra mile. You cannot see good will, and it is difficult to put a monetary value on it, but without it a business will fail.
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Member Comments About This Blog Post
  • SHARON10002
    Glad you got a new phone, and it is amazing how dependent we have become on technology, even though we think we're not, to get so very frustrated when it does not work. emoticon
    2193 days ago
  • no profile photo CD15255276
    LOL My son just complained the other day about his cell. I am unsure what kind but he said they all hate him!
    2205 days ago
  • DOROTHYBERO
    I have ATT &T as well and hate going to the store as it seems like it always takes at least an hour.,
    2205 days ago
  • DEBANNE1124
    My provider is AT&T and I LOVE my iphone 6plus.
    2205 days ago
  • COOKIEMAKER-01
    I've always said "Computers are wonderful...when they work." Smartphones fall in this category. Mine phone is 2 years old and I'm hoping it will last another 2 years.
    2206 days ago
  • SABLENESS
    Good one; glad you ended up with a working phone. I was without one for about six weeks, and was that a challenging experience. Old phone was worse than useless, and I encountered unheard of snags in the process of ordering new one--but I did end up with a discounted iPhone and a free case. Technology and I have a love/hate relationship: love it when it works right, hate it when it doesn't--as in when it does things that appear to happen to no one else.
    2206 days ago
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